Refund Policy

1.7-Day Refund Window

Customers who purchase a digital product from RC Digital Solutions have 7 (seven) calendar days from the date of purchase to request a full refund, in accordance with Article 49 of the Brazilian Consumer Protection Code (Código de Defesa do Consumidor), which grants a right of withdrawal for purchases made outside a physical establishment, including online purchases.

This right applies regardless of the reason for the request.

2.How to Request a Refund

Refunds are requested exclusively by email, at support@rcdigitalsolutions.online. There is no refund form to fill out and no phone line to call.

To speed up processing, please include the email address used at checkout and, if available, the order confirmation or receipt. We do not require any explanation or justification for the refund request.

3.Refund Amount and Process

Refund requests made within the 7-day window are honored in full, for the entire amount paid, with no partial deductions, no cancellation fee and no requirement to justify the request.

We do not attempt to talk customers out of a refund or offer retention discounts in place of the refund requested.

4.Timing and Processing

We submit every eligible refund to our payment processor on the same business day the request is received (or the next business day, if received outside our support hours).

Once submitted, the time it takes for the credit to appear on your statement depends on your card issuer or bank, and is outside our control — this typically ranges from a few business days up to one or two billing cycles, depending on the issuer.

5.Access After Refund

Once a refund is issued, access to the corresponding product is revoked. If you purchase the same product again in the future, a new order and a new access grant would be required.

6.After the 7-Day Window

Refund requests made after the 7-calendar-day window has closed are evaluated on a case-by-case basis and are not guaranteed. We encourage customers to contact support as early as possible if they are unsatisfied with a purchase, so we can address the issue — including within the refund window, whenever applicable.

7.Unrecognized Charges

If you see a charge from us on your card statement that you do not recognize, please contact support@rcdigitalsolutions.online before opening a dispute or chargeback with your bank. Purchases made with us appear on the card statement as RC DIGITAL SOLUTIONS.

Send us the last four digits of the card, the approximate date and the amount charged, and we will locate the order, explain its origin, and, if the charge is confirmed to be unauthorized or mistaken, cancel and refund it the same business day.

8.No Recurring Charges or Subscriptions

All of our products are sold as a single, one-time payment. We do not use subscriptions, recurring billing, free trials that convert into paid plans, or negative-option billing of any kind.

No charge will be made to your card after the original purchase unless you make a new, separate purchase.

9.Contact

Questions about this Refund Policy or about a specific order can be sent to support@rcdigitalsolutions.online. We reply Monday to Friday, 9:00–18:00 (BRT), within 24 business hours, in English, Spanish or Portuguese.